Sky Terms & Conditions

1.0 Definitions

In these Terms and Conditions:

"Channels" means "Red Hot" branded television channels and/or WebTV content broadcast or distributed by RHF Productions Limited ("RHF"), and the "Television X" or "TVX" branded channels sold by RHF under licence from Portland Broadcasting Limited as may be included by RHF in the "TV Xcellence Package" from time to time during the term of this Agreement, subject to change in accordance with these Terms and Conditions.

"Digi Box" means an authorised satellite decoder using British Sky Broadcasting Limited's digital conditional access (encryption) system.

"Expiry Date" means the date on which the Viewing Card expires.

"Service" means access to the Channels on a subscription basis subject to these Terms and Conditions.

"Starter Pack" means (a) signed picture of a TVX model and (b) TVX t-shirt.

"Subscriber" or "you" means you.

"Viewing Card" means the card or cards which will allow you, the Subscriber, to receive this Service when used with a Digi Box. You will only be entitled to one Viewing Card under this Agreement.

"WebTV" means internet-based content distributed by RHF via progressive downloading in accordance with the Web Usage Terms and Conditions of RHF.

2.0 Subscription Payments

(i) Subscription Payments for the Service shall be paid by the Subscriber to RHF on a monthly or annual payment basis by means of the Payment Method selected by the Subscriber. To subscribe to the Service you must first be registered with us. An additional registration fee for the Service may also be payable by Subscribers who are not upgrading to the Service from our "Ultimate Package". You shall be entitled to a Starter Pack free of charge upon subscribing to the TV Xcellence Package, subject to these terms and conditions (including without limitation the minimum term set out in condition 12(i)).

(ii) RHF may increase the subscription payment at any time by giving the Subscriber one month's notice. For Subscribers paying annually RHF may increase this Subscription Payment only once in each year. In the case of Subscribers paying monthly, RHF may increase the Subscription Payment only once in the minimum period set out in Condition 12. In both cases that increase will not be more than the greater of (a) 12.2% or (b) the increase in the Retail Price Index over the twelve months before RHF implements the price increase. No such price increase will be made during the first 60 days from validation of the Subscribers first viewing card.

(iii) The Subscriber hereby gives RHF authority to alter the Subscriber's direct debit/credit card instruction according to the Subscription Payments from time to time applicable to the service.

(iv) Annual payments will be renewed automatically unless notification is received in accordance with Condition 12.


3. Programming

(i) RHF reserves the right only when necessary to substitute alternative programming to that advertised and/or to withdraw any Channel or reduce the number of hours of content included in any Channel or to encrypt/decrypt any Channel from time to time. RHF agrees to use all reasonable endeavours to ensure that such changes to the current service shall be kept to a minimum.

4.0 Extra Channels

(i) RHF may offer the Subscriber additional Channels. If RHF does so under these conditions and the Subscriber decides to take them RHF will notify the Subscriber what additional charges, if any, will apply to these channels.

(ii) The number of Channels may be increased or decreased from time to time, and we reserve the right to reduce the number of Channels to one at any time. We shall use reasonable endeavours to inform you of the same in advance which may be by advertising on air, on the internet and / or in the press.

5.0 Your Viewing Card

(i) Your Viewing Card acts as a key so that you can unlock (unencrypt) the Service. Having the Viewing Card does not mean you have a right to own the Viewing Card after it is sent to you. The Viewing Card remains the property of Sky Subscribers Service Limited ("SSSL") (as agent for British Sky Broadcasting Limited). If RHF/SSSL asks you to, you must return the Viewing Card after this Agreement comes to an end or if RHF/SSSL requires you to return it when it sends you a replacement.

(ii) Only you may use the Viewing Card which RHF/SSSL sends you. You can only usethe Viewing Card at your Address with the Digi box in which it is first used to receive theService and you must only use it for private viewing purposes. You must not use it in a hotel, motel, pub or other licensed premises or in any club or similar place (see also Clause 9).

(iii) If you give your Viewing Card to anyone else RHF/SSSL can make it invalid.

(iv) You must not tamper with the Viewing Card or use it for anything RHF/SSSL do not authorise.

(v) In order to continue to receive the Service without interruption, your Viewing Card must be kept in your Digi Box at all times and you will need to keep the Digi Box connected to a mains supply and suitable satellite dish and in standby mode while not in use. You must allow RHF/SSSL to update the software in your Digi Box by sending additional signals via satellite to your Digi Box. The software in your Digi Box remains SSSL's property.

(vi) RHF/SSSL shall be entitled to disclose your name, address and the services you receive via the Viewing Card as part of the proper administration of the digital satellite system.

(vii) If your Digi Box is connected to a telephone line information may be passed from it to us and vice versa by telephone. We will give you at least one month's notice if you must pay for the necessary telephone charges.

6.0 How Long is the Card Valid for?

(i) For security reasons your Viewing Card will be replaced from time to time. We will try to send you a new Viewing Card before the old one becomes invalid. We will advertise (either on air or in Sky's satellite television magazine or in writing) when Viewing Cards are to be replaced.

(ii) RHF may make the Viewing Card invalid if it is necessary to protect the security of the conditional access system or it we believe you are using the Viewing Card in ways which we have not authorised, or where it is otherwise reasonable for us to do so.

(iii) If you have missed any payments you owe to RHF we can suspend the Service without giving you notice by making your Viewing Card invalid. This does not affect RHF's right to end this Agreement under Condition 12 below

7.0 Data Protection

We are registered under the Data Protection Act 1998. We may wish to use personal details you have provided to us to send you details of products and services we offer from time to time, and also to pass that data to other companies for sales, marketing and market research purposes. If you would prefer us not to pass on this data to other companies in this way please let us know. We are the data controller and if you have any queries regarding your details, please contact us. Personal data collected about you may be evaluated periodically to determine whether we should continue to hold it and you have the right at all times to request a copy of the details that we hold on you subject to payment of a charge and to withdraw your consent to the use of your details for any purpose other than the performance of this Agreement.

8.0 Lost, Stolen or Malfunctioning Viewing Cards

(i) If your Viewing Card is lost, stolen or damaged, you must tell us immediately either by phoning 0871 271 3505 or by writing to RHF Productions Limited, c/o PO Box 682, Kirkcaldy, Fife, KY2 6WN. We can charge you the cost of replacing your Viewing Card if it is lost, stolen or damaged.

(ii) If your Viewing Card does not work, you must also tell us. If you return it, we will replace if free of charge if it had a defect when it was supplied to you. If the card is faulty or damaged in any other way or you do not return the faulty Viewing Card we can charge you the cost of replacing it. We will make invalid any Viewing Card that you tell us does not work and is replaced.

9.0 Liability

RHF shall be under no liability under this Agreement in respect of:-

(i) any defect in a Digi Box and/or other receiving equipment used by the Subscriber;/p >

(ii) any defect in a Viewing Card attributable to any unauthorised use of or tampering with the Viewing Card, negligence by the Subscriber or failure to follow RHF's user instructions;

(iii) any use of a Viewing Card with any decoding apparatus not authorised by RHF;

(iv) any failure or delay in its performance of this Agreement (including but not limited to the provision or suspension of the Service or any part thereof) attributable to any cause outside its reasonable control;

(v) any loss or damage caused by RHF or any of RHF's officers, employees, or agents, where: (a) There is no breach of a legal duty of care owed to the Subscriber by RHF or any of RHF's officers, employees, or agents, or (b) such loss or damage is not a reasonably foreseeable result of any such breach (which includes but is not limited to loss of profits);

(vi) termination of this Agreement in accordance with Condition 12.

The Subscriber is prohibited from:-

(i) copying, redistributing or relaying the Service or any part thereof other than in the Subscriber's domestic home and for personal domestic use only;

(ii) selling or making any charge for viewing the Service or any part thereof.

11.0 Variation in the Conditions

(i) RHF may not change or add to Condition 2 and 12 except for legal, security or regulatory reasons.

(ii) RHF may not change or add to any other Condition unless it is reasonable for it to do so.

(iii) RHF will give the Subscriber at least one month's notice of any changes or additions.

12.0 Termination

(i) Subject to Conditions 12 (ii) and (iv) below, this Agreement shall remain in force for a minimum period of 12 months from the first date the Service is supplied to the Subscriber.

(ii) RHF may terminate this Agreement at any time by giving seven day's written notice in the event that the Subscriber breaks any of the Conditions of this Agreement.

(iii) In the case of monthly subscribers only, both the Subscriber and RHF may terminate this Agreement by giving at least one month's written notice (in accordance with condition 14) at least one month prior to the end of the minimum subscription period of 12 months. For the avoidance of doubt, the term of this Agreement will continue beyond the minimum 12 month period unless so terminated.

(iv) In the case of Subscribers paying annually both the Subscriber and RHF may terminate this Agreement only by giving at least one month's notice to RHF prior to the expiry of the first or any subsequent subscription renewal date. Termination will be effective from the end of the annual subscription period. For the avoidance of doubt no refund of Subscriptions Payments will be made for the period prior to the renewal date.

(v) RHF may invalidate any Viewing Card remaining in the Subscriber's possession following termination of this Agreement.

(vi) No refund of Subscription Payments will be made to the Subscriber where RHF terminates this Agreement according to Condition 12 (i) above, or where the Subscriber purports to terminate this Agreement prior to the expiry of the minimum period of 12 months from validation of the first Viewing Card supplied.

(vi) The Subscriber's right to cancel this Agreement pursuant to the Consumer Protection (Distance Selling) Regulations 2000 (the "Regulations") can be lost in certain circumstances depending on the date the Service is first supplied to the Subscriber. If the Subscriber receives these Conditions in a durable format (including by post, email or fax) either prior to or on the same day as the Service is first supplied to the Subscriber, and the Subscriber agrees that the provision of the Service should start earlier than seven working days after the conclusion of this agreement, then the Subscriber will lose his/her right to cancel pursuant to the Regulations. If, on the other hand, the Subscriber receives these Conditions in a durable format (including by post, email or fax) after the day the Service is first supplied to the Subscriber, the Subscriber will have the right to cancel this Agreement pursuant to the Regulations for a period of seven working days beginning on the day following receipt of these Conditions in a durable format (including by post, email or fax).

13.0 Transfer of rights and obligations

This Agreement is personal to you and you may not assign or transfer to any other person any of your rights or obligations under the Agreement. We may be required to transfer some or all or our rights or obligations under this Agreement to a third party ("the transferee") in connection with a reorganization of our business. You now give your consent in advance to any such transfer. In consideration of your consent, we shall ensure that you are notified of any proposed transfer as soon as practicable before or promptly after the transfer has taken place; and the transferee shall be able to provide the same quality and type of service that you currently receive from us under this Agreement. The effect of any transfer will be to ensure that the relevant rights and obligations under this Agreement are enforceable against or by the transferee, in place of RHF.

14.0 Notices

Any notice to be given in writing under this Agreement by either party shall be deemed to have been duly served; (i) if delivered personally, at the time of delivery; (ii) if sent by pre-paid first or second class post, on the second clear day after the date of posting; (iii) if sent by fax or email, at the time of transmission by the sender, to the postal address, fax number or email address of the other party, stated overleaf, or to such other address, fax number or email address which such other party may supply in writing to the Sender.

15.0 Geographical Status

Due to legal restrictions, Subscribers who are resident in Northern Ireland or the Republic of Ireland are not eligible for the Service. In addition, Your order for the Service and/or this Agreement may be cancelled or terminated by RHF if you are not resident in the United Kingdom of Great Britain (excluding Northern Ireland and the Republic of Ireland), the Channel Islands and the Isle of Man.

16.0 Law

These Conditions and this Agreement are governed by English Law and the English courts shall have exclusive jurisdiction.

1.0 Definitions

In these Terms and Conditions:

"Channels" means "Television X" or "TVX" branded television channels and/or WebTV content broadcast or distributed by PBL as may be included by PBL in the "Premier Package" from time to time during the term of this Agreement, subject to change in accordance with these Terms and Conditions.

"Digi Box" means an authorised satellite decoder using British Sky Broadcasting Limited's digital conditional access (encryption) system.

"PBL" means Portland Broadcasting Limited a company registered in Jersey under company number 77485. PBL's registered office is at 18 Esplanade, St Helier, Jersey JE4 8RT, and its main trading address is Northern & Shell Tower, 4 Selsdon Way, Crossharbour, London E14 9GL. PBL can also be contacted at the following email address: support@televisionx.com .and the following phone number 0371 271 3505.

"Service" means access to the Channels on a subscription basis subject to these Terms and Conditions.

"Subscriber" or "you" means you.

"Viewing Card" means the card or cards which will allow you, the Subscriber, to receive this Service when used with a Digi Box. You will only be entitled to one Viewing Card under this Agreement.

"WebTV" means internet-based content distributed by PBL via progressive downloading in accordance with the Web Usage Terms and Conditions of PBL.

2. Subscription Payments

2.1. To access the Service you must upon registration agree to be bound by these terms and conditions, pay the one-off registration fee and pay your subscription payments for the Service to PBL on a monthly or annual payment basis by means of the payment method selected by the Subscriber.

2.2. PBL may increase the subscription payment at any time by giving the Subscriber one month's notice. For Subscribers paying annually PBL may increase this subscription payment only once in each year. In the case of Subscribers paying monthly, PBL may increase the subscription payment only once in the minimum period set out in Condition 12. In both cases that increase will not be more than the greater of (a) 12.2% or (b) the increase in the Retail Price Index over the twelve months before PBL implements the price increase. No such price increase will be made during the first 60 days from validation of the Subscriber's first Viewing Card.

2.3. The Subscriber hereby gives PBL authority to alter the Subscriber's direct debit/credit card instruction according to the subscription payments from time to time applicable to the Service.

2.4. Annual payments will be renewed automatically unless notification is received in accordance with Condition 12.

3. Programming

PBL reserves the right only when necessary to substitute alternative programming to that advertised and/or to withdraw any Channel or reduce the number of hours of content included in any Channel or to encrypt/decrypt any Channel from time to time. PBL agrees to use all reasonable endeavours to ensure that such changes to the current Service shall be kept to a minimum.

4.0 Extra Channels and Promotions

4.1. PBL may offer the Subscriber additional channels. If PBL does so under these Terms and Conditions and the Subscriber decides to take them PBL will notify the Subscriber what additional charges, if any, will apply to these channels.

4.2. The number of Channels may be increased or decreased from time to time, and we reserve the right to reduce the number of Channels to one at any time. We shall use reasonable endeavours to inform you of the same in advance which may be by advertising on air, on the internet and / or in the press.

4.3. You agree and understand that any products and/or services provided in addition to those included in the "Premier Package" as sPBLal promotional items, are provided on the basis originally as advertised, subject to availability, and may be removed, amended, or substituted for similar products and/or services by PBL in its sole discretion at the end of the advertised period of such promotion, or whenever necessary at any other time.

5.0 Your Viewing Card

5.1. Your Viewing Card acts as a key so that you can unlock (unencrypt) the Service. Having the Viewing Card does not mean you have a right to own the Viewing Card after it is sent to you. The Viewing Card remains the property of Sky Subscribers Services Limited ("SSSL") (as agent for British Sky Broadcasting Limited). If PBL/SSSL asks you to, you must return the Viewing Card after this Agreement comes to an end or if PBL/SSSL requires you to return it when it sends you a replacement.

5.2. Only you may use the Viewing Card which PBL/SSSL sends you. You can only use the Viewing Card at your Address with the Digi Box in which it is first used to receive the Service and you must only use it for private viewing purposes. You must not use it in a hotel, motel, pub or other licensed premises or in any club or similar place (see also Clause 9).

5.3. If you give your Viewing Card to anyone else PBL/SSSL can make it invalid.

5.4. You must not tamper with the Viewing Card or use it for anything PBL/SSSL do not authorise.

5.5. In order to continue to receive the Service without interruption, your Viewing Card must be kept in your Digi Box at all times and you will need to keep the Digi Box connected to a mains supply and suitable satellite dish and in standby mode while not in use. You must allow PBL/SSSL to update the software in your Digi Box by sending additional signals via satellite to your Digi Box. The software in your Digi Box remains SSSL's property.

5.6. PBL/SSSL shall be entitled to disclose your name, address and the services you receive via the Viewing Card as part of the proper administration of the digital satellite system.

5.7. If your Digi Box is connected to a telephone line information may be passed from it to us and vice versa by telephone. We will give you at least one month's notice if you must pay for the necessary telephone charges.

6.0 How Long is the Card Valid for?

6.1. For security reasons your Viewing Card will be replaced from time to time. We will try to send you a new Viewing Card before the old one becomes invalid. We will advertise (either on air or in Sky's satellite television magazine or in writing) when Viewing Cards are to be replaced.

6.2. PBL may make the Viewing Card invalid if it is necessary to protect the security of the conditional access system or if we believe you are using the Viewing Card in ways which we have not authorised, or where it is otherwise reasonable for us to do so.

6.3. If you have missed any payments you owe to PBL we can suspend the Service without giving you notice by making your Viewing Card invalid. This does not affect PBL's right to end this Agreement under Condition 12 below.

7. Data Protection

By agreeing to these Terms and Conditions you also agree and understand PBL's Privacy Policy as published on our website www.televisionxnow.co.uk/privacy-policy.

8.0 Lost, Stolen or Malfunctioning Viewing Cards

8.1. If your Viewing Card is lost, stolen or damaged, you must tell us immediately either by phoning 0871 271 3505 or by writing to Portland Broadcasting Ltd, c/o PO Box 682, Kirkcaldy, Fife, KY2 6WN. We can charge you the cost of replacing your Viewing Card if it is lost, stolen or damaged.

8.2. If your Viewing Card does not work, you must also tell us. If you return it, we will replace if free of charge if it had a defect when it was supplied to you. If the card is faulty or damaged in any other way or you do not return the faulty Viewing Card we can charge you the cost of replacing it. We will make invalid any Viewing Card that you tell us does not work and is replaced.

9.0 Liability

PBL shall be under no liability under this Agreement in respect of:

9.1. any defect in a Digi Box and/or other receiving equipment used by the Subscriber;

9.2. any defect in a Viewing Card attributable to any unauthorised use of or tampering with the Viewing Card, negligence by the Subscriber or failure to follow PBL's user instructions;

9.3. any use of a Viewing Card with any decoding apparatus not authorised by PBL;

9.4. any failure or delay in its performance of this Agreement (including but not limited to the provision or suspension of the Service or any part thereof) attributable to any cause outside its reasonable control;

9.5. any loss or damage caused by PBL or any of PBL's officers, employees, or agents, where: (a) There is no breach of a legal duty of care owed to the Subscriber by PBL or any of PBL's officers, employees, or agents, or (b) such loss or damage is not a reasonably foreseeable result of any such breach (which includes but is not limited to loss of profits);

9.6. termination of this Agreement in accordance with Condition 12.

10.0 Copyright

The Subscriber is prohibited from:-

10.1. copying, redistributing or relaying the Service or any part thereof other than in the Subscriber's domestic home and for personal domestic use only;

10.2. selling or making any charge for viewing the Service or any part thereof.

11.0 Variation in the Conditions

11.1. PBL may not change or add to Conditions 2 and 12 except for legal, security or regulatory reasons.

11.2. PBL may not change or add to any other Condition unless it is reasonable for it to do so.

11.3. PBL will give the Subscriber at least one month's notice of any changes or additions.

12.0 Termination

12.1. Subject to Conditions 12.2, 12.4 and 12.7 below, this Agreement shall remain in force for a minimum period of 12 months from the first date the Service is supplied to the Subscriber.

12.2. . PBL may terminate this Agreement at any time by giving seven days' written notice in the event that the Subscriber breaks any of the terms of this Agreement.

12.3. In the case of monthly subscribers only, both the Subscriber and PBL may terminate this Agreement by giving at least one month's written notice (in accordance with Condition 14) at least one month prior to the end of the minimum subscription period of 12 months. For the avoidance of doubt, the term of this Agreement will continue beyond the minimum 12 month period unless so terminated.

12.4. In the case of Subscribers paying annually both the Subscriber and PBL may terminate this Agreement only by giving at least one month's notice to PBL prior to the expiry of the first or any subsequent subscription renewal date. Termination will be effective from the end of the annual subscription period. For the avoidance of doubt no refund of Subscriptions Payments will be made for the period prior to the renewal date.

12.5. PBL may invalidate any Viewing Card remaining in the Subscriber's possession following termination of this Agreement.

12.6. No refund of subscription payments will be made to the Subscriber where PBL terminates this Agreement according to Condition 12.2 above, or where the Subscriber purports to terminate this Agreement prior to the expiry of the minimum period of 12 months from validation of the first Viewing Card supplied.

12.7. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations") the Subscriber has the right to cancel this Agreement within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which the Subscribers Viewing Card becomes unlocked. To exercise the right to cancel, the Subscriber must inform PBL of their decision to cancel this Agreement by a clear statement (e.g. a letter sent by post or email using the contact details provided above). The Subscriber may use the attached model cancellation form [provide link to model form here], but it is not obligatory. To meet the cancellation deadline, it is sufficient for the Subscriber to send their communication concerning their exercise of the right to cancel before the cancellation period has expired.

12.8. If the Subscriber cancels this Agreement during the cancellation period pursuant to the Regulations, PBLwill reimburse them with all payments received from the Subscriber without undue delay, and not later than 14 days after the day on which PBL is informed about the Subscriber's decision to cancel their Membership. However, PBL shall retain an amount which is in proportion to the services that have been performed until the Subscriber has communicated to PBL their cancellation from this Agreement, in comparison with the full coverage of the Agreement. PBL will make the reimbursement using the same means of payment as the Subscriber used for the initial transaction, unless the Subscriber has expressly agreed otherwise; in any event, the Subscriber will not incur any fees as a result of the reimbursement.

13.0 Transfer of rights and obligations

This Agreement is personal to you and you may not assign or transfer to any other person any of your rights or obligations under the Agreement. We may be required to transfer some or all or our rights or obligations under this Agreement to a third party ("the transferee") in connection with a reorganization of our business. You now give your consent in advance to any such transfer. In consideration of your consent, we shall ensure that you are notified of any proposed transfer as soon as practicable before or promptly after the transfer has taken place; and the transferee shall be able to provide the same quality and type of service that you currently receive from us under this Agreement. The effect of any transfer will be to ensure that the relevant rights and obligations under this Agreement are enforceable against or by the transferee, in place of PBL.

14.0 Notices

Any notice to be given in writing under this Agreement by either party shall be deemed to have been duly served:

14.1. if delivered personally, at the time of delivery;

14.2. if sent by pre-paid first or second class post, on the second clear day after the date of posting;

14.3. if sent by fax or email, at the time of transmission by the sender, to the postal address, fax number or email address of the other party, stated overleaf, or to such other address, fax number (or email address which such other party may supply in writing to the Sender.

15.0 Geographical Status

Your order for the Service and/or this Agreement may be cancelled or terminated by PBL if you are not resident in the United Kingdom of Great Britain and Northern Ireland, the Republic of Ireland, the Channel Islands and the Isle of Man.

16.0 Law

These Conditions and this Agreement are governed by English Law and the English courts shall have exclusive jurisdiction